Incident Support Group Limited

Reference number: 838334

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Appointed representative

This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.

Responsible principal firm

Consumer Credit Compliance Limited Reference number: 631736 Authorised View firm →
What does this mean?
  • An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
  • Incident Support Group Limited (FRN 838334) is an AR of Consumer Credit Compliance Limited (FRN 631736). When you use Incident Support Group's services, the FCA authorisation sits with the principal firm.
  • Example: if you take financial advice from Incident Support Group, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks, 1 thing worth a closer look

  • When isgfleet.co.uk first appeared online, and whether it can receive email
  • What kind of line 01977 325147 is
  • Who else gives the postcode WF10 2FX
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Other names (1)

If you were contacted under any of these names, it is this firm.

  • ISG Fleet Trading name

FCA permissions and consumer protection

  • Protection through the principal firm
    Protection works through Consumer Credit Compliance Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
06787677
Company status
Active
Company type
Private limited company
Incorporated
9 January 2009 (17 years old)
Registered office
8 Kiln Park Middleton Little Road, Allerton Bywater, Castleford, WF10 2FX, England
Nature of business
  • Other business support service activities not elsewhere classified (SIC 82990)

Directors and company secretaries

Name Role Born Appointed Other companies
Veronica Carmel Whittingham Director Apr 1959 10 Jan 2010 3 other companies
Brett Whittingham Director Oct 1958 1 Apr 2014 17 other companies
Philip Harry Whittingham Director Sep 1987 29 Mar 2019 2 other companies
Richard James Auty Director Aug 1973 14 May 2024 1 other company

Other companies run by these 4 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
18
closed down
14
went insolvent
1

In the full report: all 18 companies, named

  • What each company does, and whether it is still trading
  • Which of these 4 directors sit on each board, and since when
  • The one that went into liquidation or administration
  • The 2 companies these 4 directors run together
  • All 6 people who have ever been directors, with their dates
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Filed accounts and finances

Year to 31 March 2025Full accountsNot audited

Net assets

£197k

+3.3% from £191k

Cash at bank

£133k

−46% from £245k

Owed within a year

£637k

−20% from £793k

Assets and liabilities

In the full report: all 6 years of accounts

  • Every year from 2020 to 2025
  • The chart, over every year
  • Every filed figure, year by year
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About these figures
Turnover
Money taken from sales in the year, before any costs.
Profit before tax
What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity
Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities
Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank
Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year
Debts and bills due in the next twelve months, and those due later.

Accounts filed at Companies House for company 06787677. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.

Key dates in its history

Incident Support Group’s history from the FCA register and Companies House, newest first.

Key events (7) All events (16)

2019

29 March 2019

  • Brett Whittingham stopped being a part-owner
  • Isg Group Holdings Limited took control (75–100% of shares)
  • Veronica Carmel Whittingham stopped being a part-owner

Companies House

26 March 2019

  • Became an appointed representative

FCA register

2016

6 April 2016

  • Brett Whittingham became a part-owner (25–50% of shares)
  • Veronica Carmel Whittingham became a part-owner (25–50% of shares)

Companies House

2009

9 January 2009

  • Incorporated at Companies House

Companies House

In the full report: all 16 events

  • All 16 events in its history (7 shown here)
  • Every director appointment and resignation: 8
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Firms like Incident Support Group

Other firms of the same type (insurance broker), nearest first.

In Castleford

R Collins & Co LimitedCastlefordAuthorisedThe Yorkshire Broker LTDCastlefordAuthorised

In the Wakefield (WF) postcode area

Innstone Healthcare LimitedWakefieldAppointed representativeCaledon Cover LimitedWakefieldAppointed representativeCommercial Select LimitedWakefieldAppointed representativeCranswick Property Services LtdWakefieldAppointed representative

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Incident Support Group

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 18 other companies its directors have run, named
  • 3 background checks on its contact details, 1 flagged
  • 6 years of accounts, charted
  • All 16 events in its history

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Frequently asked questions about this firm

Is Incident Support Group Limited FCA authorised?
Incident Support Group Limited (FRN 838334) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does appointed representative mean for Incident Support Group?
An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. Incident Support Group Limited (FRN 838334) is an AR of Consumer Credit Compliance Limited (FRN 631736). When you use Incident Support Group's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from Incident Support Group, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
What is Incident Support Group’s phone number and website?
The FCA register lists the phone number 01977 325147 and the website isgfleet.co.uk for Incident Support Group. If you were given different contact details, use these to check with the firm before going any further.
Is Incident Support Group a scam or clone?
Incident Support Group is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Incident Support Group?
Protection works through Consumer Credit Compliance Limited, the principal firm responsible for Incident Support Group's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Who owns Incident Support Group?
Incident Support Group is owned by Isg Group Holdings Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 29 March 2019. Before that, it was controlled by Mrs Veronica Carmel Whittingham and Mr Brett Whittingham.
Who runs Incident Support Group?
Companies House lists 4 directors of Incident Support Group: Veronica Carmel Whittingham, Brett Whittingham, Philip Harry Whittingham and Richard James Auty.
How long has Incident Support Group been in business?
The company was formed on 9 January 2009.
What do Incident Support Group’s latest accounts show?
Its latest accounts, to 31 March 2025, show net assets of £197k (+3.3% from £191k) and cash at bank of £133k (−46% from £245k).
Does Incident Support Group use any other names?
It trades as ISG Fleet.

Sources and links

The full report on Incident Support Group Limited

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