Lloyds Bank Insurance Services Limited

Reference number: 310738

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When lloydsbank.com first appeared online, and whether it can receive email
  • What kind of line 0345 601 8114 is, and the other firm that gives it
  • Who else gives the postcode LS1 4AP
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Other names (6)

If you were contacted under any of these names, it is this firm.

  • Bank of Scotland Trading name
  • Halifax Trading name
  • Lloyds Trading name
  • MBNA Trading name
  • Lloyds TSB Insurance Services Limited Former name
  • Screentrade Former trading name

FCA permissions and consumer protection

  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (5 permissions)
  • Advising on investments (except on Pension Transfers and Pension Opt Outs)
  • Arranging (bringing about) deals in investments
  • Assisting in the administration and performance of a contract of insurance
  • Dealing in investments as agent
  • Making arrangements with a view to transactions in investments

FCA disciplinary action

FCA action

fine
1
in fines
£90.7m
most recent
July 2021
  • Fined £90.69m on 8 July 2021
    On 8 July 2021, the Financial Conduct Authority (the “Authority”) has imposed a financial penalty on Lloyds Bank General Insurance Limited, St Andrew’s Insurance Plc, Lloyds Bank Insurance Services Limited and Halifax General Insurance Services Limited (“LBGI”). The reason for this action is because between 1 January 2009 and 19 November 2017, LBGI breached Principle 3 (Management and control) and Principle 7 (Communications with clients) of the Authority’s Principles for Businesses in relation to the way it communicated with home insurance customers at renewal. As a consequence of this action, LBGI received a financial penalty of £90,688,400 pursuant of section 206 of the Act. The FCA’s action took effect on 8 July 2021 and a copy of the Final Notice is displayed on the FCA's web site.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
00968406
Company status
Active
Company type
Private limited company
Incorporated
16 December 1969 (56 years old)
Registered office
25 Gresham Street, London, EC2V 7HN
Nature of business
  • Non-life insurance (SIC 65120)

Directors and company secretaries

Name Role Born Appointed Other companies
Veronica Lennon Director Nov 1975 3 May 2023 4 other companies
Jeremy Andrew Ward Director Aug 1974 15 Feb 2024 2 other companies
Matthew David Paget Director May 1975 10 Jun 2026 None
Stephen William Humphries Director Mar 1977 21 Jul 2026 4 other companies
Heather Jane Matthew Secretary Not published 13 Feb 2026 –

Other companies run by these 4 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
8
closed down
2
went insolvent
2

In the full report: all 8 companies, named

  • What each company does, and whether it is still trading
  • Which of these 4 directors sit on each board, and since when
  • The 2 that went into liquidation or administration
  • The 2 companies these 4 directors run together
  • All 53 people who have ever been directors, with their dates
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Key dates in its history

Lloyds Bank Insurance Services’s history from the FCA register and Companies House, newest first.

Key events (9) All events (114)

2024

10 July 2024

  • Lloyds Bank General Insurance Holdings Limited gave up control
  • Lloyds Bank General Insurance Limited took control (75–100% of shares)

Companies House

2021

8 July 2021

  • Fined £90.69m by the FCA

FCA register

2016

6 April 2016

  • Lloyds Bank General Insurance Holdings Limited took control (75–100% of shares)

Companies House

2013

23 September 2013

  • Changed its registered name from "Lloyds TSB Insurance Services Limited"

FCA register

1 April 2013

  • Regulated by the FCA from this date

FCA register

2005

14 January 2005

  • Regulated by the Financial Services Authority from this date
  • Became authorised by the FCA

FCA register

1969

16 December 1969

  • Incorporated at Companies House

Companies House

In the full report: all 114 events

  • All 114 events in its history (9 shown here)
  • Every director appointment and resignation: 97
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Firms connected to Lloyds Bank Insurance Services

Other FCA-listed firms that share a director, phone number or address with Lloyds Bank Insurance Services. A link shows who the firm is tied to, not whether either can be trusted.

connected firm
1
share its phone number
1
share its postcode
1

In the full report: the connected firm, named

  • How it is linked: the same phone number (1), the same postcode (1)
  • Who links it to this firm: the named directors, with dates
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Firms like Lloyds Bank Insurance Services

Other firms of the same type (insurance broker), nearest first.

In Leeds

Ellio Cx LimitedLeedsAuthorisedEddisons Insurance Services LimitedLeedsAuthorisedALS Albion LimitedLeedsAuthorisedBartlett & Company LimitedLeedsAuthorisedBawtry Commercial Brokers LimitedLeedsAuthorisedBeresford. I.b. LimitedLeedsAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Lloyds Bank Insurance Services

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 8 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 114 events in its history
  • 1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is Lloyds Bank Insurance Services Limited FCA authorised?
Yes, Lloyds Bank Insurance Services Limited (FRN 310738) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since January 2005 and works as an insurance broker. The FCA has placed no limits on its permissions.
What is Lloyds Bank Insurance Services’ phone number and website?
The FCA register lists the phone number 0345 601 8114 and the website lloydsbank.com for Lloyds Bank Insurance Services. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by one other FCA firm.
Is Lloyds Bank Insurance Services a scam or clone?
Lloyds Bank Insurance Services is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Lloyds Bank Insurance Services?
Its FCA permissions do not allow it to hold or control client money. It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Lloyds Bank Insurance Services to the Financial Ombudsman Service, free of charge.
Who owns Lloyds Bank Insurance Services?
Lloyds Bank Insurance Services is owned by Lloyds Bank General Insurance Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 10 July 2024. Before that, it was controlled by Lloyds Bank General Insurance Holdings Limited.
Who runs Lloyds Bank Insurance Services?
Companies House lists 4 directors of Lloyds Bank Insurance Services: Veronica Lennon, Jeremy Andrew Ward, Matthew David Paget and Stephen William Humphries.
How long has Lloyds Bank Insurance Services been in business?
The company was formed on 16 December 1969, and has held its current FCA authorisation since January 2005.
Has the FCA taken action against Lloyds Bank Insurance Services?
Yes. The FCA register records 1 fine in 2021, £90.69m in total. The details are in the disciplinary section above, with links to the FCA's notices.
Does Lloyds Bank Insurance Services use any other names?
It trades as Bank of Scotland, Halifax, Lloyds and MBNA. It has previously used 2 other names: Lloyds TSB Insurance Services Limited and Screentrade.

Sources and links

The full report on Lloyds Bank Insurance Services Limited

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