This firm has asked the FCA to cancel its authorisation. It is still in force until the FCA processes the application, so existing business keeps its protection, but its regulated work is winding down.
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
Kings Meadow, Chester Business Park, Chester, Cheshire, CH99 9FB, United Kingdom
In the full report: 3 background checks
When marksandspencer.com first appeared online, and whether it can receive email
What kind of line 0345 900 0900 is, and the other firm that gives it
Who else gives the postcode CH99 9FB
Other names(6)
If you were contacted under any of these names, it is this firm.
M&S Bank Trading name: A name it trades under now.
M&S Insurance Trading name: A name it trades under now.
M&S Savings and Investments Trading name: A name it trades under now.
M&S Savings & Investments Trading name: A name it trades under now.
Marks & Spencer Financial Services Limited Former name: A name it was registered under before.
Marks & Spencer Money Former trading name: A name it used to trade under.
Warning
Scammers have impersonated this firm
Fraudsters have used this firm's name or details with their own contact
information to appear genuine. Check whatever you were given below, and
against the firm's real details above.
Scammers change these details often. Always check the live FCA warning.
FCA permissions and consumer protection
Hold or safeguard your money FSCS may apply
Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
Manage or trade investments FSCS may apply
Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
Sell or arrange insurance FSCS may apply
Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
Lend or arrange credit No FSCS cover
Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
ComplaintsOmbudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (5 permissions)
Accepting Deposits
Assisting in the administration and performance of a contract of insurance
Dealing in investments as agent
Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
Limits on what they may do
RFB sub-groups
TO: HSBC UK Bank Plc (FRN 765112) Marks & Spencer Financial Services Plc (FRN 151427) HSBC Private Bank (UK) Ltd (FRN 124781) HSBC Trust Company (UK) Ltd (FRN 119297) (each a ‘firm’) WRITTEN NOTICE TAKE NOTICE: The Prudential Regulation Authority of 20 Moorgate, London, EC2R 6DA has decided to take the following action. 1. ACTION Following an application received from each firm pursuant to section 55M(5)(a) of FSMA for the imposition of the requirements, the PRA has decided to grant the application. 2. CONSTITUTION OF THE RFB SUB-GROUP The sub-consolidation group comprises the entities within the scope of consolidation referred to in paragraph 3(a) of this notice. 3. REQUIREMENTS UNDER S. 55M FSMA (a) Pursuant to Article 11(6) of the CRR, each firm must comply with Parts Two and Three of CRR, and CRD UK law which implemented Title 7, Chapter 4 of CRD on the basis of the consolidated situation of HSBC UK Bank Plc. (b) Each firm must immediately notify the PRA of: (i) any change proposed by the firm to the composition of the sub-consolidation group; (ii) any sub-consolidation group member carrying on or intending to carry on a new activity or materially changing the nature or extent of an existing activity which, if the entity were a ring-fenced body, would be an excluded activity under section 142D of FSMA and the Excluded Activities Order or would contravene a prohibition under section 142E of FSMA and the Excluded Activities Order; (iii) any failure to meet the requirements; or (iv) any change in circumstances likely to affect the ability of the firm to meet the requirements. (c) Each firm must be capable of demonstrating to the PRA that the requirements are met. 4. INTERPRETATION Interpretative provisions (including definitions in the Glossary) of the PRA Rulebook apply to the requirements. 5. EFFECTIVE DATE This written notice takes effect from 1 January 2024 and ceases to have effect on 1 September 2028. 6. DECISION-MAKER The decision to give this notice was made by Simon Dixon on behalf of the PRA. This application has been granted in consultation with the FCA. This notice will be published on the Financial Services Register ANNEX Definitions Excluded Activities Order: means the Financial Services and Markets Act 2000 (Excluded and Prohibited Activities) Order 2014 firm: means each of HSBC UK Bank Plc, Marks & Spencer Financial Services Plc, HSBC Private Bank (UK) Ltd and HSBC Trust Company (UK) Ltd. requirements: mean the requirements in paragraph 3 of this notice
FCA disciplinary action and Ombudsman complaints
FCA action
fine
1
most recent
May 2024
Fined on 23 May 2024
On 23 May 2024, the FCA fined HSBC UK Bank plc, HSBC UK Bank plc, Marks and Spencer Financial Services plc (HSBC). The reason for this action is that between 1 June 2017 and 31 October 2018, HSBC breached Principles 3 and 6 of the Authority’s Principles for Businesses, CONC 7.2.1R, 7.3.4R and 7.3.14R from its Consumer Credit sourcebook, and MCOB 13.3.2A from its Mortgages and Home Finance sourcebook for failures in its treatment of customers who were in arrears or experiencing financial difficulty. The FCA’s action took effect on 23 May 2024 and a copy of the Final Notice is displayed on the FCA's web site.
Ombudsman complaints
new complaints, January–June 2025
175
upheld, against a 31% median
19%
about banking and credit
174
A bigger firm gets more complaints simply because it has more customers.
Customer compensation schemes
The FCA has ordered this firm to review past sales and pay back customers who lost out.
August 2013Following a finding of mis-selling against Card Protection Plan Limited ('CPPL'), in respect of those customers who were mis-sold policies.
The FCA's wording
Amendment to a consumer redress exercise
The Requirements became effective on 13 August 2013. The Requirements shall be supplemented as follows: The definition of 'Scheme of Arrangement' at paragraph 1.28 of the Requirements shall mean the solvent scheme of arrangement under Part 26 of the Companies Act 2006 as sanctioned by the Court on 14 January 2014 (as subsequently modified in accordance with its terms) and as described more particularly in Annex 1 to this Supplemental Requirement. Changes to the Scheme of Arrangement as appended to Part 1 of Annex C to the Requirements are highlighted through underlined or struck through text. All references in the Requirements to ”Scheme Document shall be references to the Scheme of Arrangement described more particularly in Annex 1 hereto. Paragraph 5.1 of Part 3 of Annex C of the Requirements shall be amended so as to read as follows: If a Scheme Creditor disagrees with the amount of compensation payable to him, he may initiate the Dispute Resolution Procedure to refer the dispute to the Scheme Adjudicator, provided he does so within the time limits specified in Clauses 4.5 and 4.8 of the Scheme Document. If a Scheme Creditor disagrees with the rejection of his Claim Form by the Scheme Administrators, and provided that the Claim Form was received on or before 22 July 2016, he may initiate the Dispute Resolution Procedure to refer the dispute to the Scheme Adjudicator, provided he does so within the time limits specified in Clauses 4.7 to 4.9 of the Scheme Document.
Firm must undertake a consumer redress exercise
The firm is required to establish and operate a consumer redress scheme following a finding of mis-selling against Card Protection Plan Limited ('CPPL'), in respect of those customers who were mis-sold policies. 'Policies' (or 'policy') means CPPL's Card Protection Product, where the sale (or renewal) was on or after 14 January 2005 and was before the relevant Amendment Date (as defined in the scheme documentation); and/or CPPL's Identity Protection Product, where the sale (or renewal) was on or after 14 January 2005 and the sale was by telephone. The amount of redress may be calculated to off-set any claims made under the policy. This customer redress scheme must be implemented no later than 30 April 2014. Such consumer redress scheme shall be binding on the Financial Ombudsman Service. Further details are available on the FCA website: www.fca.org.uk
Companies House record
The company behind the firm: its status, age, registered office and directors.
A firm is run by people, and their other companies are their track record:
what they built, what closed, and anything that failed. It is the check most
people never think to make.
other companies
5
closed down
3
are FCA-registered
2
Lorem Ipsum Holdings LtdDirector · 2014 to 2019Dissolved
Dolor Sit LtdDirector · since 2016FCA-registeredActive
Amet Consectetur Property Services LtdDirector · 2011 to 2015In liquidation
Adipiscing Elit Group LLPSecretary · since 2020Active
In the full report: all 5 companies, named
What each company does, and whether it is still trading
Which of these 3 directors sit on each board, and since when
Any that went into liquidation or administration
The 2 on the FCA register
The 1 company these 3 directors run together
All 58 people who have ever been directors, with their dates
Key dates in its history
Marks and Spencer Financial Services’s history from the FCA register and Companies House, newest first.
FCA warned the public about a scam impersonating this firm
FCA warning list
2018
1 July 2018
HSBC Bank PLC gave up control
HSBC UK Bank PLC took control (75–100% of shares)
Companies House
21 March 2018
HSBC Bank PLC took control (75–100% of shares)
Marks And Spencer Retail Financial Services Holdings Limited gave up control
Companies House
2016
26 October 2016
Marks And Spencer Retail Financial Services Holdings Limited took control (75–100% of shares)
Companies House
2013
22 August 2013
FCA ordered a customer compensation scheme
FCA register
1 April 2013
Regulated by the FCA from this date
Regulated by the Prudential Regulation Authority from this date
FCA register
2003
1 May 2003
Regulated by the Irish Financial Services Regulatory Authority from this date
FCA register
2002
19 September 2002
Changed its registered name from "Marks & Spencer Financial Services Limited"
FCA register
2001
1 December 2001
Regulated by the Central Bank of Ireland from this date
Regulated by the Financial Services Authority from this date
Applied to cancel its FCA authorisation
FCA register
1995
7 April 1995
Regulated by the Personal Investment Authority from this date
FCA register
1983
24 November 1983
Incorporated at Companies House
Companies House
In the full report: all 142 events
All 142 events in its history (18 shown here)
Every director appointment and resignation: 112
Firms connected to Marks and Spencer Financial Services
Other FCA-listed firms that share a director, phone number or address with Marks and Spencer Financial Services. A link shows who the firm is tied to, not whether either can be trusted.
connected firms
2
share a director
2
share its phone number
1
Lorem Ipsum Finance LtdAuthorisedShared director
Dolor Sit LtdNo longer authorisedSame phone number
Amet Consectetur Capital Partners LtdAppointed representativeSame postcode
Adipiscing LLPAuthorisedShared director
In the full report: all 2 connected firms, named
How each is linked: shared directors (2), the same phone number (1), the same postcode (1)
Who links each one: the named directors, with dates
Firms like Marks and Spencer Financial Services
Other firms of the same type (bank or building society), nearest first.
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on Marks and Spencer Financial Services
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
5 other companies its directors have run, named
3 background checks on its contact details
All 142 events in its history
2 connected firms, named, and who links them
Instant PDF · One-off payment · Secure checkout by Stripe
FirmSearch Report
Marks and Spencer Financial Services PLC
Reference 151427 29 October 2026
Frequently asked questions about this firm
Is Marks and Spencer Financial Services PLC FCA authorised?
Marks and Spencer Financial Services PLC (FRN 151427) is on the FCA register, but its authorisation is changing (authorisation being cancelled). Check the register before dealing with it.
What is Marks and Spencer Financial Services’ phone number and website?
The FCA register lists the phone number 0345 900 0900 and the website marksandspencer.com/bank for Marks and Spencer Financial Services. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by one other FCA firm.
Is Marks and Spencer Financial Services a scam or clone?
Scammers have impersonated Marks and Spencer Financial Services: the FCA has published a warning about fake versions of it, using contact details that are not the firm's. Only trust the details the FCA register gives for Marks and Spencer Financial Services, shown on this page.
Is my money safe with Marks and Spencer Financial Services?
It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Marks and Spencer Financial Services to the Financial Ombudsman Service, free of charge.
Who owns Marks and Spencer Financial Services?
Marks and Spencer Financial Services is owned by HSBC UK Bank PLC, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 1 July 2018. Before that, it was controlled by Marks And Spencer Retail Financial Services Holdings Limited and HSBC Bank PLC.
Who runs Marks and Spencer Financial Services?
Companies House lists 3 directors of Marks and Spencer Financial Services: Phillip William Scott, Simon John Calver and Colin O'Flaherty.
How long has Marks and Spencer Financial Services been in business?
The company was formed on 24 November 1983.
Has the FCA taken action against Marks and Spencer Financial Services?
Yes. The FCA register records 1 fine in 2024. The details are in the disciplinary section above, with links to the FCA's notices.
How many complaints does Marks and Spencer Financial Services get?
In January–June 2025, the Financial Ombudsman Service received 175 new complaints about Marks and Spencer Financial Services, and upheld 19% of those it decided.
Does Marks and Spencer Financial Services use any other names?
It trades as M&S Bank, M&S Insurance, M&S Savings and Investments and M&S Savings & Investments. It has previously used 2 other names: Marks & Spencer Financial Services Limited and Marks & Spencer Money.