National Express Limited
Reference number: 207553
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Appointed representative
This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.
Responsible principal firm
Cover Genius Limited Reference number: 750711 View firm →What does this mean?
- An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
- National Express Limited (FRN 207553) is an AR of Cover Genius Limited (FRN 750711). When you use National Express's services, the FCA authorisation sits with the principal firm.
- Example: if you take financial advice from National Express, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
- Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Phone number
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Address
Birmingham Coach Station, Mill Lane, Digbeth, Birmingham, B5 6DD, United Kingdom
In the full report: 3 background checks
- When nationalexpress.com first appeared online, and whether it can receive email
- What kind of line 0121 625 1122 is
- Who else gives the postcode B5 6DD
Other names (2)
If you were contacted under any of these names, it is this firm.
- Eurolines Trading name: A name it trades under now.
- National Express Ltd Former name: A name it was registered under before.
FCA permissions and consumer protection
- Protection through the principal firmProtection works through Cover Genius Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
- Company number
- 00232767 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 18 August 1928 (98 years old)
- Registered office
- National Express House Birmingham Coach Station, Mill Lane, Digbeth, Birmingham, England, B5 6DD
- Nature of business
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- Other urban, suburban or metropolitan passenger land transport (not underground, metro or similar) (SIC 49319)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| Mark Andrew Rawling | Director | Feb 1979 | 6 Oct 2025 | 11 other companies |
| Rafael Fernandez De La Peña | Director | Jun 1971 | 18 Jun 2026 | 4 other companies |
| Gillian Saunderson | Secretary | Not published | 1 Feb 2026 | – |
Other companies run by these 2 directors
A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.
- other companies
- 11
- still active
- 11
- run together
- 4
In the full report: all 11 companies, named
- What each company does, and whether it is still trading
- Which of these 2 directors sit on each board, and since when
- Any that went into liquidation or administration
- The 4 companies these 2 directors run together
- All 56 people who have ever been directors, with their dates
Key dates in its history
National Express’s history from the FCA register and Companies House, newest first.
2024
6 June 2024
- Changed its registered name from "National Express Ltd"
FCA register
2016
6 April 2016
- National Express Holdings Limited took control (75–100% of shares)
Companies House
2001
6 December 2001
- Became an appointed representative
FCA register
1928
18 August 1928
- Incorporated at Companies House
Companies House
In the full report: all 110 events
- All 110 events in its history (4 shown here)
- Every director appointment and resignation: 105
Firms like National Express
Other firms of the same type (insurance broker), nearest first.
In Birmingham
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on National Express
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- 11 other companies its directors have run, named
- 3 background checks on its contact details
- All 110 events in its history
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Frequently asked questions about this firm
Is National Express Limited FCA authorised?
What does appointed representative mean for National Express?
What is National Express’ phone number and website?
Is National Express a scam or clone?
Is my money safe with National Express?
Who owns National Express?
Who runs National Express?
How long has National Express been in business?
Does National Express use any other names?
Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk