Introducer appointed representative
This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.
- Appointed for 21 years
- Protected through the principal
- No FCA actions
- Active company since 1997
- Accounts are overdue at Companies House
Responsible principal firm
National Friendly Financial Solutions Limited Reference number: 452784 View firm →What does this mean?
- An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
- Phoenix Customer Care Limited (FRN 415488) introduces customers to National Friendly Financial Solutions Limited (FRN 452784). Any regulated advice or arranging is done by the principal, not Phoenix Customer Care.
- Example: if Phoenix Customer Care refers you to a financial adviser, the advice should come from the principal firm, not from Phoenix Customer Care itself.
- Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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No website on the FCA register
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Phone number
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Address
1 Wythall Green Way, Wythall, Birmingham, B47 6WG, United Kingdom
In the full report: 2 background checks
- What kind of line 020 3567 9100 is, and the 8 other firms that give it
- Who else gives the postcode B47 6WG
Other names (4)
If you were contacted under any of these names, it is this firm.
- Britannic Ltd Former name: A name it was registered under before.
- B Club Former trading name: A name it used to trade under.
- Britannia Music & Film Club Former trading name: A name it used to trade under.
- Music Store Former trading name: A name it used to trade under.
FCA permissions and consumer protection
- Protection through the principal firmProtection works through National Friendly Financial Solutions Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
Concerns on the company record
- Accounts are overdue at Companies House.
- Company number
- 03315193 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 7 February 1997 (29 years old)
- Registered office
- 10 Brindleyplace, Birmingham, B1 2JB, United Kingdom
- Nature of business
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- Other business support service activities not elsewhere classified (SIC 82990)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| Jenny Isobel Holt | Director | Jun 1977 | 6 Dec 2024 | 14 other companies |
| Gillian Mckay Bellshaw | Director | Jul 1971 | 26 Jun 2026 | 1 other company |
| PEARL GROUP SECRETARIAT SERVICES LIMITED | Corporate secretary | Not published | 1 Sep 2006 | – |
Other companies run by these 2 directors
A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.
- other companies
- 14
- still active
- 14
- are FCA-registered
- 3
In the full report: all 14 companies, named
- What each company does, and whether it is still trading
- Which of these 2 directors sit on each board, and since when
- Any that went into liquidation or administration
- The 3 on the FCA register
- The 1 company these 2 directors run together
- All 29 people who have ever been directors, with their dates
Key dates in its history
Phoenix Customer Care’s history from the FCA register and Companies House, newest first.
2016
6 April 2016
- Impala Holdings Limited took control (75–100% of shares)
Companies House
2008
27 November 2008
- Board replaced: both directors left and 3 new directors took over
Companies House
2007
7 February 2007
- Board replaced: both directors left and 2 new directors took over
Companies House
2006
19 December 2006
- Changed its registered name from "Britannic Ltd"
FCA register
2005
31 December 2005
- Board replaced: both directors left and 2 new directors took over
Companies House
14 January 2005
- Became an introducer appointed representative
FCA register
2004
25 August 2004
- Board replaced: its only director left and 2 new directors took over
Companies House
2003
18 July 2003
- Board replaced: both directors left and a new director took over
Companies House
1997
7 February 1997
- Incorporated at Companies House
Companies House
In the full report: all 71 events
- All 71 events in its history (9 shown here)
- Every director appointment and resignation: 56
Firms connected to Phoenix Customer Care
Other FCA-listed firms that share a director, phone number or address with Phoenix Customer Care. A link shows who the firm is tied to, not whether either can be trusted.
- connected firms
- 8
- share a director
- 3
- share its phone number
- 7
In the full report: all 8 connected firms, named
- How each is linked: shared directors (3), the same phone number (7), the same postcode (2)
- Who links each one: the named directors, with dates
Firms like Phoenix Customer Care
Other firms of the same type (financial adviser), nearest first.
In the Birmingham (B) postcode area
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on Phoenix Customer Care
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- 14 other companies its directors have run, named
- 2 background checks on its contact details
- All 71 events in its history
- 8 connected firms, named, and who links them
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Frequently asked questions about this firm
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Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk