Polo Commercial Insurance Services Limited

Reference number: 311732

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When polo.works first appeared online, and whether it can receive email
  • What kind of line 07754 517673 is, and the other firm that gives it
  • Who else gives the postcode GL52 8YQ
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Other names (7)

If you were contacted under any of these names, it is this firm.

  • PoloWorks Trading name
  • Capita Commercial Insurance Services Limited Former name
  • Claims Management Group Limited Former name
  • Capita CMGL Former trading name
  • Capita Insurance Services Former trading name
  • Capita London Market Former trading name
  • Lambourn Former trading name

FCA permissions and consumer protection

  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (6 permissions)
  • Advising on investments (except on Pension Transfers and Pension Opt Outs)
  • Advising on P2P agreements
  • Arranging (bringing about) deals in investments
  • Assisting in the administration and performance of a contract of insurance
  • Dealing in investments as agent
  • Making arrangements with a view to transactions in investments

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
02845397
Company status
Active
Company type
Private limited company
Incorporated
17 August 1993 (33 years old)
Registered office
'Grange Park', Bishop's Cleeve, Cheltenham, GL52 8YQ, United Kingdom
Nature of business
  • Non-life insurance (SIC 65120)
  • Other activities auxiliary to insurance and pension funding (SIC 66290)

Directors and company secretaries

Name Role Born Appointed Other companies
Paul Ian Wooldridge Director Nov 1964 16 Jul 2019 2 other companies
Richard Daniel Coughlin Director Jul 1968 23 Sep 2022 3 other companies
Richard Frederick Lawson Director Mar 1966 1 Feb 2023 5 other companies
Paul David Andrews Director May 1966 4 May 2023 2 other companies
Jeremy Hardwicke Riley Director Nov 1960 5 Jun 2023 11 other companies
Stella Elizabeth Wedderburn Director Sep 1957 14 Mar 2024 4 other companies
Gareth Howard John Nokes Director Aug 1974 20 Feb 2025 3 other companies
Jack Oliver Hewitt Director Jul 1987 6 Aug 2026 None
Laura Robinson Secretary Not published 6 Oct 2025 –

Other companies run by these 8 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
25
closed down
8
went insolvent
1

In the full report: all 25 companies, named

  • What each company does, and whether it is still trading
  • Which of these 8 directors sit on each board, and since when
  • The one that went into liquidation or administration
  • The 6 on the FCA register
  • The 4 companies these 8 directors run together
  • All 64 people who have ever been directors, with their dates
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Filed accounts and finances

Year to 31 December 2020Full accountsAudited

Turnover

£20.5m

−4.7% from £21.5m

Profit before tax

£5.81m

Not compared: the previous accounts cover a different length of time

Net assets

£27.7m

No earlier figure to compare

Employees (average)

259

+3.2% from 251

Turnover

About these figures
Turnover
Money taken from sales in the year, before any costs.
Profit before tax
What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity
Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities
Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank
Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year
Debts and bills due in the next twelve months, and those due later.

Accounts filed at Companies House for company 02845397. Figures are exactly as filed; nothing is estimated.

Key dates in its history

Polo Commercial Insurance Services’s history from the FCA register and Companies House, newest first.

Key events (10) All events (143)

2022

10 May 2022

  • Changed its registered name from "Capita Commercial Insurance Services Limited"

FCA register

29 April 2022

  • Capita Insurance Services Holdings Limited gave up control
  • Marco Capital Holdings (UK) Limited took control (75–100% of shares)

Companies House

2016

6 April 2016

  • Capita Insurance Services Holdings Limited took control (75–100% of shares)

Companies House

2013

13 September 2013

  • Board replaced: all 5 directors left and 3 new directors took over

Companies House

1 April 2013

  • Regulated by the FCA from this date

FCA register

2007

13 July 2007

  • Changed its registered name from "Claims Management Group Limited"

FCA register

2005

14 January 2005

  • Regulated by the Financial Services Authority from this date
  • Became authorised by the FCA

FCA register

1993

17 August 1993

  • Incorporated at Companies House

Companies House

In the full report: all 143 events

  • All 143 events in its history (10 shown here)
  • Every director appointment and resignation: 120
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Firms connected to Polo Commercial Insurance Services

Other FCA-listed firms that share a director, phone number or address with Polo Commercial Insurance Services. A link shows who the firm is tied to, not whether either can be trusted.

connected firms
8
share a director
3
share its phone number
1

In the full report: all 8 connected firms, named

  • How each is linked: shared directors (3), the same phone number (1), the same postcode (4)
  • Who links each one: the named directors, with dates
  • 3 past links through former directors
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Firms like Polo Commercial Insurance Services

Other firms of the same type (insurance broker), nearest first.

In Cheltenham

Advent Insurance Services LimitedCheltenhamAuthorisedAspey Lawrence & Co. LimitedCheltenhamAuthorisedBellwood Prestbury LimitedCheltenhamAuthorisedInsurety LtdCheltenhamAuthorisedJohn Morgan Partnership LimitedCheltenhamAuthorisedRegency Health LtdCheltenhamAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Polo Commercial Insurance Services

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 25 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 143 events in its history
  • 8 connected firms, named, and who links them

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Frequently asked questions about this firm

Is Polo Commercial Insurance Services Limited FCA authorised?
Yes, Polo Commercial Insurance Services Limited (FRN 311732) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since January 2005 and works as an insurance broker. The FCA has placed no limits on its permissions.
What is Polo Commercial Insurance Services’ phone number and website?
The FCA register lists the phone number 07754 517673 and the website polo.works for Polo Commercial Insurance Services. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by one other FCA firm.
Is Polo Commercial Insurance Services a scam or clone?
Polo Commercial Insurance Services is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Polo Commercial Insurance Services?
Its FCA permissions do not allow it to hold or control client money. It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Polo Commercial Insurance Services to the Financial Ombudsman Service, free of charge.
Who owns Polo Commercial Insurance Services?
Polo Commercial Insurance Services is owned by Marco Capital Holdings (UK) Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 29 April 2022. Before that, it was controlled by Capita Insurance Services Holdings Limited.
Who runs Polo Commercial Insurance Services?
Companies House lists 8 directors of Polo Commercial Insurance Services: Paul Ian Wooldridge, Richard Daniel Coughlin, Richard Frederick Lawson, Paul David Andrews, Jeremy Hardwicke Riley, Stella Elizabeth Wedderburn and 2 more.
How long has Polo Commercial Insurance Services been in business?
The company was formed on 17 August 1993, and has held its current FCA authorisation since January 2005.
What do Polo Commercial Insurance Services’ latest accounts show?
Its latest accounts, to 31 December 2020, show turnover of £20.5m (−4.7% from £21.5m) and profit before tax of £5.81m (not compared: the previous accounts cover a different length of time).
Does Polo Commercial Insurance Services use any other names?
It trades as PoloWorks. It has previously used 6 other names, including Capita Commercial Insurance Services Limited, Claims Management Group Limited and Capita CMGL.

Sources and links

The full report on Polo Commercial Insurance Services Limited

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