The Tender Touch Independent Funeral Service Ltd

Reference number: 987393

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Introducer appointed representative

This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.

Responsible principal firm

GOLDEN LEAVES LIMITED Reference number: 960923 Authorised View firm →
What does this mean?
  • An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
  • The Tender Touch Independent Funeral Service Ltd (FRN 987393) introduces customers to GOLDEN LEAVES LIMITED (FRN 960923). Any regulated advice or arranging is done by the principal, not The Tender Touch Independent Funeral Service.
  • Example: if The Tender Touch Independent Funeral Service refers you to a financial adviser, the advice should come from the principal firm, not from The Tender Touch Independent Funeral Service itself.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks, 1 thing worth a closer look

  • When tendertouch-funerals.co.uk first appeared online, and whether it can receive email
  • What kind of line 01474 746784 is, and the other firm that gives it
  • Who else gives the postcode DA12 5HQ
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Other names (2)

If you were contacted under any of these names, it is this firm.

  • Tender Touch Funeral Services Trading name
  • The Tender Touch Independent Funeral Service Limited Former name

FCA permissions and consumer protection

  • Protection through the principal firm
    Protection works through Golden Leaves Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
06566358
Company status
Active
Company type
Private limited company
Incorporated
15 April 2008 (18 years old)
Registered office
Matches the FCA register address ✓
Nature of business
  • Funeral and related activities (SIC 96030)

Directors and company secretaries

Name Role Born Appointed Other companies
Paul Alan Hopper Director May 1963 25 Aug 2010 2 other companies
Lorraine Barbara Hopper Director Jan 1959 6 Apr 2014 1 other company

Other companies run by these 2 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
2
still active
2
is FCA-registered
1

In the full report: all 2 companies, named

  • What each company does, and whether it is still trading
  • Which of these 2 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • The one on the FCA register
  • The 1 company these 2 directors run together
  • All 3 people who have ever been directors, with their dates
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Filed accounts and finances

Year to 31 August 2025Small company accountsNot audited

Net assets

£16.0k

−25% from £21.5k

Cash at bank

£254

−98% from £10.4k

Employees (average)

4

−33% from 6

Owed within a year

£436k

+4% from £420k

Assets and liabilities

In the full report: all 7 years of accounts

  • Every year from 2019 to 2025
  • The chart, over every year
  • Every filed figure, year by year
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About these figures
Turnover
Money taken from sales in the year, before any costs.
Profit before tax
What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity
Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities
Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank
Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year
Debts and bills due in the next twelve months, and those due later.

There is no turnover or profit: small companies do not have to publish them.

Accounts filed at Companies House for company 06566358. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.

Key dates in its history

This firm’s history from the FCA register and Companies House, newest first.

Key events (8) All events (15)

2025

24 June 2025

  • Changed its registered name from "The Tender Touch Independent Funeral Service Limited"

FCA register

2022

21 November 2022

  • Became an introducer appointed representative

FCA register

2020

15 April 2020

  • Lorraine Barbara Hopper became a part-owner (25–50% of shares)
  • Lorraine Barbara Hopper stopped being a part-owner

Companies House

2016

20 December 2016

  • Lorraine Barbara Hopper became a part-owner (25–50% of shares)
  • Paul Alan Hopper became a part-owner (25–50% of shares)

Companies House

2010

25 August 2010

  • Board replaced: its only director left and a new director took over

Companies House

2008

15 April 2008

  • Incorporated at Companies House

Companies House

In the full report: all 15 events

  • All 15 events in its history (8 shown here)
  • Every director appointment and resignation: 6
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Connected firms

Other FCA-listed firms that share a director, phone number or address with this firm. A link shows who the firm is tied to, not whether either can be trusted.

connected firm
1
share a director
1
share its phone number
1

In the full report: the connected firm, named

  • How it is linked: shared directors (1), the same phone number (1), the same postcode (1)
  • Who links it to this firm: the named directors, with dates
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Similar firms

Other firms of the same type (funeral director), nearest first.

In Gravesend

Hergest & Cavell Funeral Directors LimitedGravesendAppointed representativeMr. Morris & Partners LimitedGravesendAppointed representativeStephen P Gay Funeral Service LimitedGravesendAppointed representativeWillow Independent Funeral Services LimitedGravesendAppointed representative

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on this firm

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 2 other companies its directors have run, named
  • 3 background checks on its contact details, 1 flagged
  • 7 years of accounts, charted
  • All 15 events in its history
  • 1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is The Tender Touch Independent Funeral Service Ltd FCA authorised?
The Tender Touch Independent Funeral Service Ltd (FRN 987393) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does introducer appointed representative mean for The Tender Touch Independent Funeral Service?
An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own. The Tender Touch Independent Funeral Service Ltd (FRN 987393) introduces customers to GOLDEN LEAVES LIMITED (FRN 960923). Any regulated advice or arranging is done by the principal, not The Tender Touch Independent Funeral Service. Example: if The Tender Touch Independent Funeral Service refers you to a financial adviser, the advice should come from the principal firm, not from The Tender Touch Independent Funeral Service itself. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
What is The Tender Touch Independent Funeral Service’s phone number and website?
The FCA register lists the phone number 01474 746784 and the website tendertouch-funerals.co.uk for The Tender Touch Independent Funeral Service. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by one other FCA firm.
Is The Tender Touch Independent Funeral Service a scam or clone?
The Tender Touch Independent Funeral Service is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with The Tender Touch Independent Funeral Service?
Protection works through Golden Leaves Limited, the principal firm responsible for The Tender Touch Independent Funeral Service's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Who owns The Tender Touch Independent Funeral Service?
Companies House lists 2 people with significant control of The Tender Touch Independent Funeral Service: Mr Paul Alan Hopper (25–50% of shares) and Mrs Lorraine Barbara Hopper (25–50% of shares).
Who runs The Tender Touch Independent Funeral Service?
Companies House lists 2 directors of The Tender Touch Independent Funeral Service: Paul Alan Hopper and Lorraine Barbara Hopper.
How long has The Tender Touch Independent Funeral Service been in business?
The company was formed on 15 April 2008.
What do The Tender Touch Independent Funeral Service’s latest accounts show?
Its latest accounts, to 31 August 2025, show net assets of £16.0k (−25% from £21.5k) and cash at bank of £254 (−98% from £10.4k).
Does The Tender Touch Independent Funeral Service use any other names?
It trades as Tender Touch Funeral Services. It has previously used the name The Tender Touch Independent Funeral Service Limited.

Sources and links

The full report on The Tender Touch Independent Funeral Service Ltd

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