Willow Independent Funeral Services Limited: FCA regulated?

Introducer appointed representative

This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.

Appointed for 4 years
Protected through the principal
No FCA actions
Active company since 1999
Accounts filed up to 31 August 2025

Responsible principal firm

GOLDEN LEAVES LIMITED Reference number: 960923 Authorised View firm →

What does this mean?

An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
Willow Independent Funeral Services Limited (FRN 983962) introduces customers to GOLDEN LEAVES LIMITED (FRN 960923). Any regulated advice or arranging is done by the principal, not Willow Independent Funeral Services.
Example: if Willow Independent Funeral Services refers you to a financial adviser, the advice should come from the principal firm, not from Willow Independent Funeral Services itself.
Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

tendertouch-funerals.co.uk (opens in a new tab)
Phone number

01474 746784
Address

67-69 Sun Lane, Gravesend, Kent, DA12 5HQ, United Kingdom

In the full report: 3 background checks

When tendertouch-funerals.co.uk first appeared online, and whether it can receive email
What kind of line 01474 746784 is, and the other firm that gives it
Who else gives the postcode DA12 5HQ

FCA permissions and consumer protection

Protection through the principal firm
Protection works through Golden Leaves Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 03736155 (opens Companies House in a new tab)
Company status: Active
Company type: Private limited company
Incorporated: 18 March 1999 (27 years old)
Registered office: Matches the FCA register address ✓
Nature of business: Funeral and related activities (SIC 96030)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Paul Alan Hopper	Director	May 1963	18 Mar 1999	2 other companies
Lorraine Barbara Hopper	Director	Jan 1959	18 Mar 2014	None

Other companies run by these 2 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 2
still active: 2
is FCA-registered: 1

In the full report: all 2 companies, named

What each company does, and whether it is still trading
Which of these 2 directors sit on each board, and since when
Any that went into liquidation or administration
The one on the FCA register
All 4 people who have ever been directors, with their dates

Filed accounts and finances

Year to 31 August 2025Small company accountsNot audited

Net assets

£13.6k

−82% from £75.2k

Cash at bank

£278

Down £456 from £734

Employees (average)

5

−17% from 6

Owed within a year

£453k

+11% from £409k

Assets and liabilities

In the full report: all 7 years of accounts

Every year from 2019 to 2025
The chart, over every year
Every filed figure, year by year

About these figures

Turnover: Money taken from sales in the year, before any costs.
Profit before tax: What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity: Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities: Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank: Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year: Debts and bills due in the next twelve months, and those due later.

There is no turnover or profit: small companies do not have to publish them.

Accounts filed at Companies House for company 03736155. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.

Key dates in its history

Willow Independent Funeral Services’s history from the FCA register and Companies House, newest first.

Key events (4) All events (9)

2022

23 September 2022

Became an introducer appointed representative

FCA register

2016

19 December 2016

Lorraine Barbara Hopper became a part-owner (25–50% of shares)
Paul Alan Hopper became a part-owner (25–50% of shares)

Companies House

1999

18 March 1999

Incorporated at Companies House

Companies House

In the full report: all 9 events

All 9 events in its history (4 shown here)
Every director appointment and resignation: 4

Firms connected to Willow Independent Funeral Services

Other FCA-listed firms that share a director, phone number or address with Willow Independent Funeral Services. A link shows who the firm is tied to, not whether either can be trusted.

connected firm: 1
share a director: 1
share its phone number: 1

In the full report: the connected firm, named

How it is linked: shared directors (1), the same phone number (1), the same postcode (1)
Who links it to this firm: the named directors, with dates

Firms like Willow Independent Funeral Services

Other firms of the same type (funeral director), nearest first.

In Gravesend

Hergest & Cavell Funeral Directors LimitedGravesendAppointed representative Mr. Morris & Partners LimitedGravesendAppointed representative Stephen P Gay Funeral Service LimitedGravesendAppointed representative The Tender Touch Independent Funeral Service LtdGravesendAppointed representative

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Willow Independent Funeral Services

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

2 other companies its directors have run, named
3 background checks on its contact details
7 years of accounts, charted
All 9 events in its history
1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is Willow Independent Funeral Services Limited FCA authorised?

Willow Independent Funeral Services Limited (FRN 983962) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.

What does introducer appointed representative mean for Willow Independent Funeral Services?

An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own. Willow Independent Funeral Services Limited (FRN 983962) introduces customers to GOLDEN LEAVES LIMITED (FRN 960923). Any regulated advice or arranging is done by the principal, not Willow Independent Funeral Services. Example: if Willow Independent Funeral Services refers you to a financial adviser, the advice should come from the principal firm, not from Willow Independent Funeral Services itself. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

What is Willow Independent Funeral Services’ phone number and website?

The FCA register lists the phone number 01474 746784 and the website tendertouch-funerals.co.uk for Willow Independent Funeral Services. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by one other FCA firm.

Is Willow Independent Funeral Services a scam or clone?

Willow Independent Funeral Services is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Willow Independent Funeral Services?

Protection works through Golden Leaves Limited, the principal firm responsible for Willow Independent Funeral Services's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Who owns Willow Independent Funeral Services?

Companies House lists 2 people with significant control of Willow Independent Funeral Services: Mr Paul Alan Hopper (25–50% of shares) and Mrs Lorraine Barbara Hopper (25–50% of shares).

Who runs Willow Independent Funeral Services?

Companies House lists 2 directors of Willow Independent Funeral Services: Paul Alan Hopper and Lorraine Barbara Hopper.

How long has Willow Independent Funeral Services been in business?

The company was formed on 18 March 1999.

What do Willow Independent Funeral Services’ latest accounts show?

Its latest accounts, to 31 August 2025, show net assets of £13.6k (−82% from £75.2k) and cash at bank of £278 (down £456 from £734).