Marella Cruises Limited: FCA regulated?

Appointed representative

This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.

Appointed for 5 years
Protected through the principal
No FCA actions
Active company since 2020

Responsible principal firm

AWP Assistance UK Ltd Reference number: 311909 Authorised View firm →

What does this mean?

An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
Marella Cruises Limited (FRN 950189) is an AR of AWP Assistance UK Ltd (FRN 311909). When you use Marella Cruises's services, the FCA authorisation sits with the principal firm.
Example: if you take financial advice from Marella Cruises, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

tui.co.uk/cruise (opens in a new tab)
Phone number

020 3451 2688
Address

Wigmore House, Wigmore Place, Wigmore Lane, Luton, Bedfordshire, LU2 9TN, United Kingdom

In the full report: 3 background checks

When tui.co.uk first appeared online, and whether it can receive email
What kind of line 020 3451 2688 is, and the 4 other firms that give it
Who else gives the postcode LU2 9TN

FCA permissions and consumer protection

Protection through the principal firm
Protection works through AWP Assistance UK Ltd, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 12562788 (opens Companies House in a new tab)
Company status: Active
Company type: Private limited company
Incorporated: 17 April 2020 (6 years old)
Registered office: Wigmore House, Wigmore Lane, Luton, LU2 9TN, England
Nature of business: Sea and coastal passenger water transport (SIC 50100)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Christopher Paul Hackney	Director	Mar 1977	16 Sep 2020	2 other companies
Kyriaki Achillea	Director	Oct 1981	8 Nov 2024	2 other companies
Joel Hipple	Director	May 1991	10 Aug 2026	None

Other companies run by these 3 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 3
closed down: 1
run together: 1

In the full report: all 3 companies, named

What each company does, and whether it is still trading
Which of these 3 directors sit on each board, and since when
Any that went into liquidation or administration
The 1 company these 3 directors run together
All 7 people who have ever been directors, with their dates

Key dates in its history

Marella Cruises’s history from the FCA register and Companies House, newest first.

Key events (3) All events (14)

2021

1 May 2021

Became an appointed representative

FCA register

2020

17 April 2020

Incorporated at Companies House
Tui UK Ltd took control (75–100% of shares)

Companies House

In the full report: all 14 events

All 14 events in its history (3 shown here)
Every director appointment and resignation: 11

Firms connected to Marella Cruises

Other FCA-listed firms that share a director, phone number or address with Marella Cruises. A link shows who the firm is tied to, not whether either can be trusted.

connected firms: 4
share its phone number: 4
share its postcode: 4

In the full report: all 4 connected firms, named

How each is linked: the same phone number (4), the same postcode (4)
Who links each one: the named directors, with dates

Firms like Marella Cruises

Other firms of the same type (insurance broker), nearest first.

In Luton

TUI limitedLutonAppointed representative Bedfordshire and Luton Chamber of Commerce, Business and Industry LimitedLutonAppointed representative Gem Underwriting Agency LimitedLutonAppointed representative National Federation of Occupational PensionersLutonAppointed representative Worldin LimitedLutonAppointed representative easyJet Airline Company LimitedLutonAppointed representative

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Marella Cruises

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

3 other companies its directors have run, named
3 background checks on its contact details
All 14 events in its history
4 connected firms, named, and who links them

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Frequently asked questions about this firm

Is Marella Cruises Limited FCA authorised?

Marella Cruises Limited (FRN 950189) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.

What does appointed representative mean for Marella Cruises?

An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. Marella Cruises Limited (FRN 950189) is an AR of AWP Assistance UK Ltd (FRN 311909). When you use Marella Cruises's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from Marella Cruises, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

What is Marella Cruises’ phone number and website?

The FCA register lists the phone number 020 3451 2688 and the website tui.co.uk/cruise for Marella Cruises. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by 4 other FCA firms.

Is Marella Cruises a scam or clone?

Marella Cruises is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Marella Cruises?

Protection works through AWP Assistance UK Ltd, the principal firm responsible for Marella Cruises's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Who owns Marella Cruises?

Marella Cruises is owned by Tui UK Ltd, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 17 April 2020.

Who runs Marella Cruises?

Companies House lists 3 directors of Marella Cruises: Christopher Paul Hackney, Kyriaki Achillea and Joel Hipple.

How long has Marella Cruises been in business?

The company was formed on 17 April 2020.