TUI limited

TUI limited (FRN 567746) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.

An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. TUI limited (FRN 567746) is an AR of AWP Assistance UK Ltd (FRN 311909). When you use Tui's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from Tui, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

The FCA register lists the phone number 020 3451 2688 and the website tui.co.uk for Tui. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by 4 other FCA firms.

Tui is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Protection works through AWP Assistance UK Ltd, the principal firm responsible for Tui's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

It trades as Crystal Holidays, Crystal Ski and First Choice. It has previously used 6 other names, including Marella Cruises Limited, TUI UK Limited and American Holidays.