Northumbrian Water Limited: FCA regulated?

Appointed representative

This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.

Appointed for 21 years
Protected through the principal
No FCA actions
Active company since 1989

Responsible principal firm

Northumbrian Water Group Limited Reference number: 312881 Authorised View firm →

What does this mean?

An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
Northumbrian Water Limited (FRN 417465) is an AR of Northumbrian Water Group Limited (FRN 312881). When you use Northumbrian Water's services, the FCA authorisation sits with the principal firm.
Example: if you take financial advice from Northumbrian Water, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

nwl.co.uk (opens in a new tab)
Phone number

0845 604 7468
Address

Northumbria House, Abbey Road, Durham, DH1 5FJ, United Kingdom

In the full report: 3 background checks

When nwl.co.uk first appeared online, and whether it can receive email
What kind of line 0845 604 7468 is, and the other firm that gives it
Who else gives the postcode DH1 5FJ

Other names (3)

If you were contacted under any of these names, it is this firm.

Essex And Suffolk Water Trading name: A name it trades under now.
Essex & Suffolk Water Trading name: A name it trades under now.
NWG Property Solutions Trading name: A name it trades under now.

FCA permissions and consumer protection

Protection through the principal firm
Protection works through Northumbrian Water Group Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 02366703 (opens Companies House in a new tab)
Company status: Active
Company type: Private limited company
Incorporated: 1 April 1989 (37 years old)
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ
Nature of business: Water collection, treatment and supply (SIC 36000)
Sewerage (SIC 37000)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Heidi Mottram	Director	Mar 1965	1 Mar 2010	28 other companies
Loi Shun Chan	Director	Aug 1962	14 Oct 2011	39 other companies
Andrew John Hunter	Director	Oct 1958	14 Oct 2011	72 other companies
Hing Lam Kam	Director	Oct 1946	14 Oct 2011	33 other companies
Wai Che Wendy Tong Barnes	Director	Sep 1960	8 Oct 2012	12 other companies
Richard George Sexton	Director	Jul 1959	14 Apr 2021	None
Alan Alexander Bryce	Director	Sep 1960	14 Apr 2021	22 other companies
Peter David Vicary-Smith	Director	May 1962	14 Jul 2021	5 other companies
Jacqueline Myriam Mcglade (Prof)	Director	May 1955	14 Jul 2021	3 other companies
Chiu Ng	Director	Sep 1976	20 May 2024	None
Thomas Keith Harris	Director	Jul 1964	17 Feb 2026	3 other companies
Duncan Nicholas Macrae	Director	Sep 1970	18 Feb 2026	32 other companies
Lindsey Fussell	Director	Mar 1973	12 Oct 2026	None
Richard William Peter Somerville	Secretary	Not published	8 Oct 2021	–

Other companies run by these 13 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 145
closed down: 23
are FCA-registered: 4

In the full report: all 145 companies, named

What each company does, and whether it is still trading
Which of these 13 directors sit on each board, and since when
Any that went into liquidation or administration
The 4 on the FCA register
The 50 companies these 13 directors run together
All 63 people who have ever been directors, with their dates

Key dates in its history

Northumbrian Water’s history from the FCA register and Companies House, newest first.

Key events (3) All events (121)

2016

6 April 2016

Northumbrian Water Group Limited took control (75–100% of shares)

Companies House

2005

14 January 2005

Became an appointed representative

FCA register

1989

1 April 1989

Incorporated at Companies House

Companies House

In the full report: all 121 events

All 121 events in its history (3 shown here)
Every director appointment and resignation: 114

Firms connected to Northumbrian Water

Other FCA-listed firms that share a director, phone number or address with Northumbrian Water. A link shows who the firm is tied to, not whether either can be trusted.

connected firms: 4
share a director: 3
share its phone number: 1

In the full report: all 4 connected firms, named

How each is linked: shared directors (3), the same phone number (1), the same postcode (2)
Who links each one: the named directors, with dates
1 past link through former directors

Firms like Northumbrian Water

Other firms of the same type (insurance broker), nearest first.

In the Durham (DH) postcode area

Durham Police FederationDurhamAppointed representative A J Cuthbertson, C M S Gilson, E L Mitchell & C R CoatsworthDurhamAppointed representative Esh Holdings LimitedAppointed representative IMAC NE LtdConsettAppointed representative K B Sowden & R A KilnerAppointed representative Mel Lydon Mortgage Solutions LtdChester Le StreetAppointed representative

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Northumbrian Water

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

145 other companies its directors have run, named
3 background checks on its contact details
All 121 events in its history
4 connected firms, named, and who links them

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Frequently asked questions about this firm

Is Northumbrian Water Limited FCA authorised?

Northumbrian Water Limited (FRN 417465) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.

What does appointed representative mean for Northumbrian Water?

An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. Northumbrian Water Limited (FRN 417465) is an AR of Northumbrian Water Group Limited (FRN 312881). When you use Northumbrian Water's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from Northumbrian Water, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

What is Northumbrian Water’s phone number and website?

The FCA register lists the phone number 0845 604 7468 and the website nwl.co.uk for Northumbrian Water. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by one other FCA firm.

Is Northumbrian Water a scam or clone?

Northumbrian Water is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Northumbrian Water?

Protection works through Northumbrian Water Group Limited, the principal firm responsible for Northumbrian Water's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Who owns Northumbrian Water?

Northumbrian Water is owned by Northumbrian Water Group Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 6 April 2016.

Who runs Northumbrian Water?

Companies House lists 13 directors of Northumbrian Water: Heidi Mottram, Loi Shun Chan, Andrew John Hunter, Hing Lam Kam, Wai Che Wendy Tong Barnes, Richard George Sexton and 7 more.

How long has Northumbrian Water been in business?

The company was formed on 1 April 1989.

Does Northumbrian Water use any other names?

It trades as Essex And Suffolk Water, Essex & Suffolk Water and NWG Property Solutions.