Virgin Holidays Limited

Reference number: 492546

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Introducer appointed representative

This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.

What does this mean?
  • An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
  • Virgin Holidays Limited (FRN 492546) introduces customers to AWP Assistance UK Ltd (FRN 311909). Any regulated advice or arranging is done by the principal, not Virgin Holidays.
  • Example: if Virgin Holidays refers you to a financial adviser, the advice should come from the principal firm, not from Virgin Holidays itself.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When virginholidays.co.uk first appeared online, and whether it can receive email
  • What kind of line 01793 851958 is
  • Who else gives the postcode RH10 9NU
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Other names (4)

If you were contacted under any of these names, it is this firm.

  • Bales Worldwide Trading name: A name it trades under now.
  • TCD Trading name: A name it trades under now.
  • Travel City Direct Trading name: A name it trades under now.
  • Virgin Holidays Cruises Trading name: A name it trades under now.

FCA permissions and consumer protection

  • Protection through the principal firm
    Protection works through AWP Assistance UK Ltd, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company status
Active
Company type
Private limited company
Incorporated
21 December 1984 (41 years old)
Registered office
Company Secretariat - The Vhq, Fleming Way, Crawley, West Sussex, RH10 9DF, United Kingdom
Nature of business
  • Tour operator activities (SIC 79120)

Directors and company secretaries

Name Role Born Appointed Other companies
Edward Herman Bastian Director Jun 1957 24 Jun 2013 4 other companies
Cornelis Johan Albert Koster Director Aug 1971 1 Aug 2017 12 other companies
Juha Tapio Jaervinen Director Feb 1976 1 Jul 2019 10 other companies
Luigi Brambilla Director Nov 1983 20 Jan 2021 9 other companies
Alain Bellemare Director Jun 1961 11 Feb 2021 5 other companies
Peter William Carter Director Mar 1963 6 May 2022 5 other companies
Hirad Horoufchin Director Sep 1989 31 Dec 2024 5 other companies
Joshua Bayliss Director Apr 1973 31 Dec 2024 9 other companies
Klaus Walter Willi Heinemann Director Jun 1951 15 Oct 2026 5 other companies
Richard Matthew Mccord Director Sep 1973 15 Oct 2026 38 other companies
Richard Charles Nicholas Branson (Sir) Director Jul 1950 Not published 128 other companies
Kelly Bristoll Secretary Not published 1 Apr 2026 –

Other companies run by these 11 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
168
closed down
91
are FCA-registered
6

In the full report: all 168 companies, named

  • What each company does, and whether it is still trading
  • Which of these 11 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • The 6 on the FCA register
  • The 13 companies these 11 directors run together
  • All 68 people who have ever been directors, with their dates
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Key dates in its history

Virgin Holidays’s history from the FCA register and Companies House, newest first.

2019

20 December 2019

  • Virgin Atlantic Airways Limited took control (75–100% of shares)
  • Virgin Travel Group Limited gave up control

Companies House

2016

6 April 2016

  • Virgin Travel Group Limited took control (75–100% of shares)

Companies House

2008

16 December 2008

  • Became an introducer appointed representative

FCA register

1984

21 December 1984

  • Incorporated at Companies House

Companies House

In the full report: all 131 events

  • All 131 events in its history (5 shown here)
  • Every director appointment and resignation: 122
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Firms connected to Virgin Holidays

Other FCA-listed firms that share a director, phone number or address with Virgin Holidays. A link shows who the firm is tied to, not whether either can be trusted.

connected firms
4
share a director
4
past links
2

In the full report: all 4 connected firms, named

  • How each is linked: shared directors (4)
  • Who links each one: the named directors, with dates
  • 2 past links through former directors
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Firms like Virgin Holidays

Other firms of the same type (insurance broker), nearest first.

In Crawley

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Virgin Holidays

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 168 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 131 events in its history
  • 4 connected firms, named, and who links them

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Frequently asked questions about this firm

Is Virgin Holidays Limited FCA authorised?
Virgin Holidays Limited (FRN 492546) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does introducer appointed representative mean for Virgin Holidays?
An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own. Virgin Holidays Limited (FRN 492546) introduces customers to AWP Assistance UK Ltd (FRN 311909). Any regulated advice or arranging is done by the principal, not Virgin Holidays. Example: if Virgin Holidays refers you to a financial adviser, the advice should come from the principal firm, not from Virgin Holidays itself. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
What is Virgin Holidays’ phone number and website?
The FCA register lists the phone number 01793 851958 and the website virginholidays.co.uk for Virgin Holidays. If you were given different contact details, use these to check with the firm before going any further.
Is Virgin Holidays a scam or clone?
Virgin Holidays is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Virgin Holidays?
Protection works through AWP Assistance UK Ltd, the principal firm responsible for Virgin Holidays's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Who owns Virgin Holidays?
Virgin Holidays is owned by Virgin Atlantic Airways Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 20 December 2019. Before that, it was controlled by Virgin Travel Group Limited.
Who runs Virgin Holidays?
Companies House lists 11 directors of Virgin Holidays: Edward Herman Bastian, Cornelis Johan Albert Koster, Juha Tapio Jaervinen, Luigi Brambilla, Alain Bellemare, Peter William Carter and 5 more.
How long has Virgin Holidays been in business?
The company was formed on 21 December 1984.
Does Virgin Holidays use any other names?
It trades as Bales Worldwide, TCD, Travel City Direct and Virgin Holidays Cruises.

Sources and links

The full report on Virgin Holidays Limited

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